Vodacom needed a structured revenue assurance program for its new product portfolio.
Vodacom wanted to capture a larger market share across south and central African countries by expanding a range of customized enterprise offerings. Lacking defined KPIs for assessing revenue leakage, the company struggled to manage its long revenue chains. Most billing and provisioning processes were manual. There was no established governance framework and the billing team would often activate services without updating the CRM’s contract module. – causing order fallouts and poor CX.
”With ServeDesk HOBS Revenue Assurance, Vodacom will be able to take a step forward in the right direction.”
Vodacom’s revenue assurance program gains maturity with ServeDesk’ digitally enabled platform.
Vodacom has been able to simplify revenue recovery and quickly resolve billing issues, in addition to:
- Reducing revenue leakage
- Accurately reconciling billing information
- Improving data quality and customer experience