Life at ServeDesk

Military & Veterans.

We proudly support military service members and their families in finding rewarding opportunities with Sutherland. We value the experience, loyalty and strong work ethic that you bring to our team. Work with a company with global opportunities in 9 industries across 19 countries. Be a part of our mission and explore what is possible as you partner with our team, many of which are veterans and military spouses.

Work from home.

Work from home while building your career! Become part of Serve Desk Ltd remote family and partner with a company that invests in you. With great training, support and career growth potential, you can expand your opportunities while maintaining a healthy work-life balance from the comfort of your own home.

Leadership.

Join our team that continues to push the limits of what is possible. Take your career to the next level. Our clients are leaders in their markets. Together, our energetic and passionate people drive critical results that accelerate our continued expansion. Sutherland is a truly global, fast-paced company where you can make a transformative impact. A wealth of exciting opportunities await your inspiration.

Analytics For Better Insights.
May 20, 2018

One of the nation’s largest healthcare networks and one of New York’s largest private employers. The Challenge In the midst of…

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Develop: Rethink and rebuild at the intersection of people and process
April 15, 2018

In the development stage of ServeDesk ’s Design Develop Deliver process transformation solution, we employ technology to challenge legacies without losing…

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An engaging embedded video post to top it off
January 2, 2018

Petco is a leading pet specialty retailer that focuses on nurturing powerful relationships between people and pets. The Challenge Petco’s internal…

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It's our challenges and obstacles that give Top three, end-to-end telecommunications, satellite, media, and entertainment service provider.

The Challenge

prevented the partner from establishing formal processes, procedures, measurable standards, KPIs, tracking, and accountability. As a result, the partner’s overall operating cost, cost per contact (CPC), net promoter score (NPS) and inefficiencies became unmanageable.

Transformation

By leveraging global learnings, expertise in policy, processes, and procedures migrating sensitive queues, the partner is able to save $3M and meet/exceed KPIs.

Solutions that defy complexity and streamline business
February 2, 2016

Rigorous process combined with human-centered design creates solutions that defy complexity and streamline business. It’s process designed for people, by people….

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A lovely audio post for good measure
November 8, 2015

Our client faced challenges with their reverse supply chain as they introduced new products but also needed to address a surplus…

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